Sheetz Reviews

Based on 131 customer reviews from our shopper community, Sheetz’s overall rating is 3.34 out of 5 stars and 73% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 48% of reviewers consider Sheetz overall a good value option, based on a rating of 2.80 from 25 votes. The most common issues with Sheetz are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.40, 1.56, 2.74 and 2.17.

3.3

131 Reviews

Overall Rating

5 Stars

20

4 Stars

72

3 Stars

4

2 Stars

2

1 Star

33

Good Value

2.8

Price & Quality

2.2

Shipping & Delivery

1.4

Customer Service

2.7

Return Policy

1.6

All Reviews (131)
user icon
SofiaRobertson
March 05, 2023
"Pump gas? First you have to go through the county fair of digital dung!"
Navigating Sheetz app to pump gas just not worth the aggravation. So much crap.
Ps sorry 4 ur loss.
user icon
Delores.Ramirez
February 09, 2023
"Ordered the tacos and the entire time I waited heard about what I burden and waste of time order was"
I ordered the tacos as I usually do but the entire time I waited for my number to be called I heard the staff complaining about my order and how it was such a waste of theyre time. If tacos get taken off again I will imagine that it was my fault because I heard. The verbal insults, it's what I usually order, but it might be last time I order. I don't want to waste the employees time with my preference of order. I have beena customer of the last 15 years but I think tonight might be my last order. If I would order again I hope my food won't be messed with. Im afraid to give. My actual name anymore
user icon
Edward.Hawkins
February 07, 2023
"Manager disrespecting customer"
I was visiting the sheets on Harper road the one known at the bottom of Harper road while the drug addicts hang out in the bathrooms and on the premises they have a new employee there by the name of Britney I asked her how long she been there and she said a couple months and I said no you could have been there that long anyway she called me she said my dude I asked her not to call me my dude I went to the store today and I was asking not to come back for what reason I have no idea the lady said I cursed her I never cursed her been going there ever since it open just okay I will never go back there again neither would any of my friends her name is Brianna or Brittany I believe it's Brittany I am 63 years old and I do not have a car and I walk to that store while it was so convenient but that's okay they have several more next door instead of the employees line they need to clean that drug area up where they allow people to sit there do drugs sell drugs in in the bathroom doing drugs it's a bad area anyway I'm kind of glad that she asked me not to come there because it's really a dangerous place anyway the dope heads always b begging for change
user icon
dothevaporvoodew
February 07, 2023
"Missing stuff from my order"
I $25 dollars worth of food.salad,sub,smoothie.salad, sub had not tomatoes,pickles,olives,hardly any steak,meat,peppers etc. very disappointed with this I know thing are tough but at least give me what I paid for had I looked before I left I would have told them to keep it
user icon
MarshallKelley
February 01, 2023
"Nightly Regular"
I don't know how to Say that there are 3 people at night there that make me feel so welcome. Sheila,Sean, and a Pretty Young Lady named masuhn or something. There all so polite and great with all customers. Hope they are continued respected and treated right. Sheila is one of the Most dedicated Managers I've ever seen. Much Love and Light to All 3 of them. Matt from down the street. Store 338 on Midlothian and Providence.
user icon
greensnake405
December 25, 2022
"Gift Card process is a mess,,,their "partner site" has apparently been flagged for fraud"
After entering the info for 4 gift cards, my credit card company rejected the charge since the "partner site" Sheetz has been flagged for fraud. I tried this several times...2 different credit cards...all a waste of time.
user icon
TomBrown
December 20, 2022
"Horrible"
Harmar pa sheetz is worst. General manager has attitude problems. Orders get screwed up. Workers walking around talking between each other while customers wait for help. Food is nasty n sloppy
user icon
sadrabbit536
December 09, 2022
"2.0 and below=Worst place to go.Id give-0"
In ohio the store on w.130th in parma ohio I was in line. The third shift manager porsha could not figure out my lottery purchase I called an sheetz associate over I was familiar with to help. To my dismay I wish I had not. Porsha proceeded to call me the N word. Being a woman of color I thought this was odd. Then she yelled at the employee for helping. Then proceeded to curse and scream at the top of her lungs racial slurs at employees and customers. I was in shock. People in the store were mortified. If a woman like Porsha is managing people at your operations you lost me as a customer and the other 10 customers who witnessed. This woman had no regard for who was around her. It's frustrating to see this type of behavior in a professional setting. I hope there is recourse for these actions because if a single one of my employees acted in this manner. And called other employees racial names took offense because she couldn't perform the task she was supposed to. Her termination would be immediate. I called the other associate over to help. Because we should be able to ask for help as people and not get offended. She Porsha not only screamed at me and everyone else involved but made me feel threatened, made the associate who helped named Tiffany feel threatened and she wemt to find who i thought was a higher supervisor. But within seconds Tiffany solved the issue. Porsha blew up on her everyone in the store customer employee. Ran to her car to scream some more all throughout the parking lot. The whole city could have heard the racial rants and profane language coming from Porsha. While no manage or any singel associate apoligized in any form for what the customers witnessed that day. The associate Tiffany did. I write this because it greatly disappointed me in not only humanity but the type of mentality that it takes to hire and retain a person who acts this way. Even to make them a manager. You should be ashamed at the way she treated customers and associates alike. You have a serious problem at the store in parma on w. 130th if this is the woke mentality of the way to operate business. I can fully understand and agree with a 2.0 business rating and below. Furthermore on that day there were customers waiting upwards of 30 minutes for food. I know because they were all complaining while waiting. Sounds like customers are considered last at your company. Sad and not good for the brand. Porsha is lucky I did not have her charged with hate speech and trying to instigate violence. She made direct threats to me. She threatened everyone on the premises that day customers and associate. Very disturbing
user icon
organiclion362
December 07, 2022
"Awful Company, Awful Prices, Awful Pay - Sheetz Inc."
First and foremost, Sheetz prices are out of hand considering the quality. Especially MTO prices. For instance, you can buy 3 chicken tenders for nearly $6. Right off the bat, nothing screams out at you but once you see the 3 thin, 2.5 inch long McDonalds nugget sized tenders (I had to ask them if I accidentally bought a Happy Meal, to their confusion), you will quickly feel that familiar feeling of utter disappointment. You want a salad? Prepare to drop $12-$15 for mostly old greens and more of their overpriced chicken remnants.

Now, if Sheetz gave tiny/aged proportions at the expense of paying their employees a livable wage, I think I could get over it. The general employee only makes $9.50 / hr, and this is POST 2022 inflation. That isn't livable! One hour of a full shift barely covers the cost of their lunch. Neither the general items in the store nor the prepared food are worth the convenience fee. Truly one of the worst convenience stations of our time.

If the [extremely small proportions of] food weren't fairly decent (in terms of taste), I'd give the company a single star. Don't do this company any favors; let them go out of business. They certainly are NOT doing any favors for you.
user icon
shahmdsagarc
November 17, 2022
"Reasons I think I should get a free meal because y'all messed up my food"
So I ordered 2 app platters and 3 milkshakes and fries and a sandwich and I got everything in one app platter but the other one was completely not my order uncooked anyway
user icon
smallfish223
November 15, 2022
"Bad food"
Bad food at a Sheet in Grandview Columbus Ohio... Had to refund my money my breakfast order was bad and rotten. Warning Bad Food... in Columbus Ohio... Sheetz In Grandview
For real bad food... being served at Sheetz in Grandview
user icon
rsolanky
November 10, 2022
"Bedford road sheetz"
Waited in the drive-through today for over 10 minutes for one item there was no 1 ahead of me in the drive-through the entire time I don't know who was running this place but not good not good at all I will be avoiding your store when possible
user icon
organicbear686
November 05, 2022
"Every time every store my order is below garbage"
Sheetz is terrible they hire anybody to cook food we pay good money for and it's always bad or missing an item
user icon
AndreaCunningham
September 30, 2022
"Margie the marvelous supervisor"
At the Powell sheetz #733 on 3rd shift. I was having problems because of my medication and the supervisor so helpful. She was patient, kind, and even helped me with my debit card. What a great person. I have been in there several times now and she is always working so hard.
user icon
MargieHopkins
September 17, 2022
"Poor Communication"
I sat at the window almost 10 minutes watching the employees prepare orders even though I ordered online already. I blew the horn and no one still acknowledged me until all their other orders were gone. Once the employee finally decided to open the window, my food had been prepared and sitting under the heat lamp. If my food wasn't the one being prepared and I'd already paid, why not just open the window to see what I had?! I literally wasted my time watching them prepare other orders when they could've handed me mine within 60 seconds. It takes a split second to ask someone what did they order and tell them it'll be out in a minute, but to see me and ignore until you get ready is just rude!

View More Reviews

Questions & Answers
icon

What made you choose sheetz.com over similar businesses?

avatar
Alyssa.Spencer
December 18, 2019

“Sheetz sets the standard for roadside convenience store / gas stations. It out ranks their competitors in all categories.”

icon

Is sheetz.com a scam or a legit company?

avatar
IsabellaHart
August 04, 2019

“It's a reputable family owned and operated business located out of the Commonwealth of Pennsylvania.”

What do you want to know about this brand?
review icon

Customer Reviews

qa icon

Questions & Answers

a icon

Ask a Question

cookies tips
Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.